FAQ
Frequently Asked Questions
How does a professional property manager help me?
A professional property manager can help you save time, money and stress in a number of ways.
Below are just a few things we provide to clients:
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24/7 emergency service for clients and tenants
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On time rent collection and late payment follow up
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Complete tenant acquisition, screening and leasing service
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Detailed move-in and move-out inspections
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Single point of contact for tenant questions and concerns
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Worry free supervised repairs and maintenance
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Expert advice and knowledge of Residential Tenancy Act to protect you from costly errors and problems.
For more details on how we can help you with your specific concerns, call or email us anytime. Even if you just want to get some advice or ask a few questions, we are happy to help.
Can you help me find a tenant for my property?
Yes. Regardless of where your property is, or the amount of rent, we will work to help you find the best tenant, at the best rent and do our best to maintain a problem free relationship with them so they stay year after year.
We are experts in tenant acquisition, screening and leasing so let’s work together to get your unit rented.
I currently have a problem tenant or maintenance issue, will you still manage my property?
Yes. We can take the stress off your plate during difficult situations as this is when DCustodian can help you the most. We have years of experience dealing with problem tenants and difficult maintenance issues. It would be a pleasure to work with you to resolve the problem and save you time, money and stress.
Who does a tenant contact for maintenance, repairs or in an emergency?
Tenants are told to contact DCustodian directly for any emergencies, maintenance or repairs issues and are given a phone number and email to reach us. After assessing the issue, we will only inform you of any major issues that need that need your attention or as agreed upon with you.
Who is responsible for the costs of maintenance, repairs and cleaning?
DCustodian offers the advantage of handling all maintenance, repairs and cleaning needs through our network of professionals at preferred rates. DCustodian treats your property as if it was our own and pays special attention to expenses on your behalf. In the end, owners are responsible for the expenses incurred.
Are all the fees tax deductible?
Yes, our service fee is deductible but double check with an accountant if you think you are in a special situation where they may not be. Most clients are able to claim a deduction with ease.
Do you perform inspections of my units?
Yes. Inspections are important to ensure that your property is being kept up to par. We perform a detailed inspection of every unit once you start working with us and on every tenant move in and move out. We also regularly perform inspections based your service agreement with us.
What if a tenant’s rent cheque bounces?
DCustodian will contact the tenant immediately to find out why the payment was not honored and work quickly to resolve the situation. On the rare occasion that cheques bounce we follow our late payment process and prepare relevant paperwork as a precaution.
Do I need to pay the management fee if my property is vacant?
Our property management fee is payable, if your property is vacant let us know as we are experts in tenant sourcing, screening and leasing.
Can a tenant ever access my personal information?
The tenant can only obtain your information if we have prior permission from you.
Do you manage vacant properties?
Yes. Please contact us if you have a vacant property that you would like managed as we have special rates and policies for this situation.
Do you manage non-resident properties?
Yes. We would be happy to manage your property on your behalf. We treat all our clients property as if they were our own and you are welcome to contact us at any time if you need in person assistance with your property.
What does your property management service cost?
We believe in providing a great service at a fair price. We work really hard to never let the cost of a property manager be a reason not to choose DCustodian. Call us to tell us about your situation and we will try our best to negotiate within an affordable price range.
What if I only need one kind of service? Will I have to pay for the rest of the services available?